Refund policy

At BTendance, we are committed to providing you with high-quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or may need to be exchanged. This Returns & Exchanges Policy explains in detail the procedures we have put in place to facilitate returns and exchanges. For any questions or return requests, please contact us via our email address: support@btendance.com

1. General Returns & Exchanges

● If you are not completely satisfied with your purchase, you have 30 days from the date of receipt of your order to request a return or exchange. After this period, unfortunately, we will not be able to accept your request.

● Returned or exchanged items must be in their original condition, unworn, unwashed, and with the original tags attached.

2. Returns & Exchanges Procedure

To initiate a return or exchange, follow these steps:

Contact us by email at support@btendance.com, specifying your order number, the item(s) you wish to return or exchange, and the reason for your request.

Our customer service team will review your request and provide you with the necessary instructions for the return or exchange, including the return address.

Carefully package the item you are returning, ensuring that the invoice or a document indicating the order number is included.

Ship the item to the address we provide. You are responsible for return shipping costs, except in the case of a defective product or an error on our part.

Once we receive the returned item, our team will inspect its condition. If the item meets our return criteria, we will proceed with the refund or exchange.

3. Refunds

● Refunds will be processed within 2 days of receiving the returned item. The refund will be issued using the same payment method used for the original purchase.

● Original shipping costs will not be refunded, except in the case of a defective product or an error on our part.

4. Defective Products or Order Errors

If you receive a defective product or if we have made an error with your order, please contact us immediately at support@btendance.com. We will cover the return shipping costs and arrange a prompt refund or exchange.

5. Contact Us

If you have any questions or concerns regarding our Returns & Exchanges Policy, or if you need assistance returning an item, please do not hesitate to contact us at the following email address: support@btendance.com

Our customer service team is here to help.

At B Tendance, we strive to ensure your satisfaction at every stage of your shopping experience. Thank you for trusting our brand. We are committed to resolving any issues quickly and efficiently while providing you with products of exceptional quality.

Phone: +442045770951
E-mail: support@btendance.com

Monday to Friday: 9:00 AM - 6:00 PM Saturday: 9:00 AM - 4:00 PM